Important Notice: HealthEquity Data Breach

What happened

On 06/17/2024, HealthEquity a third-party partner that specializes in administering health savings accounts (HSAs) and flexible spending accounts (FSAs) to members notified Providence Health Plan of a security incident.

On March 25, 2024, HealthEquity detected an irregularity in their systems that required a thorough technical investigation. This investigation revealed that there had been unauthorized access to certain private customer data including Providence Health Plan member data.

What you can do

Affected members will receive a notification letter from HealthEquity that will include enrollment instruction for complimentary credit monitoring services as well as information about steps individuals can take to help protect themselves against identity theft and fraud.

Members with questions are encouraged to visit the HealthEquity support website at https://www.healthequity.com/breach or call their dedicated call center at: 1-888-244-3079.

Further, it is always a good idea to review credit reports for accuracy. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus: Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.

We understand the concern this may cause, and we are working closely with HealthEquity to ensure the highest level of protection for your personal information.

More information

For detailed information about the breach and steps you can take to protect yourself, please visit the HealthEquity website directly: www.healthequity.com/breach.

If you have any questions or would like additional information, please call the toll-free Customer Service Center at 1-888-244-3079. This service center is open from 8:00am - 5:30pm CT, Monday through Friday, excluding some U.S. holidays.