Were here for you.

Choose one of the following teams to view contact information, hours of operation and to get assistance by phone or email.

Customer Service & Sales teams:

  • Providence Health Plan
    Providence Health Plan Customer Service

    P.O. Box 4327
    Portland, OR 97208-4327

    Local: 503-574-7500 TTY: 711

    Toll free: 800-878-4445 TTY: 711

    Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)

    Log into or register for your myProvidence account for assistance with:

    Benefits, claims, eligibility, premiums, finding a doctor in your plan, and other inquiries.

    Log in to contact Customer Service

    Providence Health Plan Individual & Family Sales

    Local: 503-574-6505 TTY: 711

    Toll free: 877-846-8525 TTY: 711

    Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)

    Send a message to Sales for:

    Questions about choosing or enrolling in a new Individual & Family plan.

    Contact Sales

  • Providence Medicare Advantage Plans
    Providence Medicare Advantage Plans 

    P.O. Box 4327
    Portland, OR 97208-4327

    Customer Service

    Local: 503-574-8000 TTY: 711

    Toll free: 1-800-603-2340 TTY: 711

    Hours of operation: 8 a.m. to 8 p.m. (Pacific time), seven days a week


    Local: 503-574-8416 TTY: 711

    Toll free: 888-226-7338 TTY: 711

    Hours of operation: 8 a.m. to 8 p.m. (Pacific time), Seven days a week (October 1st - December 7th), Monday through Friday (December 8th through September 30th)

    Contact Sales 
  • Providence Medicare Supplement
    Providence Medicare Supplement


    Local: 503-574-5197 

    Toll free: 866-365-4324

    Hours of operation: 8 a.m. to 8 p.m. (Pacific time), Monday through Friday

    Current members contact Customer Service

    Local: 971-345-4013 TTY: 711

    Toll free: 888-231-9287 TTY: 711

    Hours of operation: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday

  • Employers

    If you would like more information about the health plan options that are available to you and your employees, please call your insurance agent or contact:

    Providence Health Plan sales team 

    Mailing address:

    Providence Health Plan
    P.O. Box 4327
    Portland, Oregon 97208-4327

    Providence Health Plan
    1500 Valley River Drive, Ste. 200
    Eugene, OR 97401


    Local: 503-574-5067 

    Toll free: 1-833-395-2043 

  • myProvidence

    Local: 503-216-6463

    Toll free: 877-569-7768

    Hours of operation:  Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)

    For more information or assistance:

    Login to your myProvidence account.

     Log in
  • MyChart

    Toll free: 833-395-2035

    Customer support for:

    Sending secure messages to your doctor

    Go to MyChart
  • Providence Hospitals & Clinics


    Toll free: 877-215-7833

    TTY: 503-867-5309

    Hours of operation: Monday through Friday, 8 a.m. to 8 p.m. (Pacific Time)  Saturday, 9 a.m. to 1 p.m. (Pacific Time)

  • Providence Preferred
    Payor, referral and claims information:

    Local: 503-574-7600

    Toll free: 800-793-9338


    Local: 503-574-8610

    Toll free: 888-233-4103

  • ProvLink
    General questions, immediate check for member eligibility and benefits:

    Providence Health Plan Customer Service

    Local: 503-574-7500 TTY: 711

    Toll free: 800-878-4445 TTY: 711

    Hours of operation:Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)

    Technical support for functionality, such as error messages or loss of access:

    Technical Support

    Email: PHPHelpdesk@providence.org

    Phone: 503-574-7316

    Hours of operation: Monday through Friday, 7 a.m. to 5 p.m. (Pacific Time)

    Questions regarding setup and training, or to provide feedback regarding usability: 

    Contact your provider relations representative


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