Over-the-counter (OTC) items for your health needs

Your health and wellbeing are important to us. Many of our Medicare Advantage plans include funds to spend on over-the-counter items.

Funds are loaded to your flexible benefit card each quarter (Jan 1, April 1, July 1, and Oct 1). They can be used for wellness related OTC items. Purchase eligible goods at approved stores like Walgreens, Fred Meyer, QFC, CVS, Walmart, Safeway, Albertsons, Rite Aid, Kroger, and Dollar General. You can also order OTC items by phone, web, or mail with no shipping costs.

Review eligible items:

Catalog PDF

Shop online, view a list of retail locations and eligible items, and learn more at: 


Access your benefits with the OTC Network app 

You can check the balance of your OTC funds. You can also use the barcode scan function to find eligible items and make sure you have enough funds to cover them. To get the OTC Network app, go to the App Store or Google Play, search for "OTC Network" and download it to your device.

Tips for using your card:

  • 1. Activate your card at MyBenefitsCenter.com
    • You will need the number printed on the front of the card and your date of birth (MMDDYYYY)
    • Once you activate your card you will be able to view more information about your specific benefits and check your card balance at MyBenefitsCenter.com
  • 2. Use your card just as you would use a credit or debit card
  • 3. View retail locations and items you can purchase at MyBenefitsCenter.com

Depending on your plan, your card will look like one of the images below:

                         Providence VISA Card Blue                Providence OTC Card Grey
  • View the list of plans to see if your plan has an OTC allowance

    Medicare Advantage individual plans: 

    • Bridge + Rx (HMO-POS) - $70 quarterly
    • Choice + Rx (HMO-POS) – Not available on this plan
    • Cottonwood + Rx (HMO-POS) - $70 quarterly
    • Dual Plus (HMO D-SNP) - $400 quarterly (also eligible to purchase grocery and healthy foods)
    • Extra + Rx (HMO) - $195 quarterly
    • Focus Medical (HMO) - $75 quarterly
    • Pine + Rx (HMO) - $40 quarterly
    • Prime + Rx (HMO) – Not available on this plan
    • Reverence Medical (HMO-POS) - $75 monthly
    • Sycamore + Rx (HMO) - $150 quarterly
    • Timber +Rx (HMO) - $40 quarterly

    Medicare Advantage group plans that have OTC:

    • Align Discover + Rx (HMO) - $75 quarterly
    • Align Explore + Rx (HMO) - $175 quarterly
    • Discover (HMO-POS) - $75 quarterly
    • Explore + Rx (HMO-POS) - $175 quarterly

    For more details about OTC on your plan, visit myProvidence.com and view your Evidence of Coverage (EOC).

  • OTC reimbursement form

    Some items may not show as covered at checkout. If you believe an item should be covered and you have paid for those items yourself please complete the reimbursement form.

    OTC reimbursement form (PDF)

    OTC reimbursement form Spanish (PDF)

    OTC reimbursement form Vietnamese (PDF)



Card can only be used for Qualified Purchases indicated by your plan provider everywhere Visa debit cards are accepted. Card is issued by Sutton Bank, pursuant to a license from Visa U.S.A. Inc. Please contact your Program Sponsor directly for a full list of Qualified Purchases. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners. No Cash or ATM Access. Terms and conditions apply, contact your Plan Provider for details by visiting MyBenefitsCenter.com or by calling Providence Medicare Advantage Plans Customer Service at 503-574-8000 or 1-800-603-2340 (TTY: 711), 7 days a week, 8 a.m. to 8 p.m. (Pacific Time) for assistance. 

Webpage is current as of: 03/19/2024 

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